Watson™
Get started

Watson Front Desk

Answers every customer. Books them in. Gets you paid.

Watson replies on WhatsApp, Instagram and Messenger, in English, Bahasa Malaysia, Chinese and Tamil. It books the appointment, takes the deposit and sends the reminder, while your team sees every conversation.

Get startedSee it work

From RM299 a month per locationMonth to month

The product

Everything at the desk, in one place

Your team sees what Watson is doing, and steps in whenever it matters.

A diary that reads at a glance

Bookings from Watson and your team land in one calendar, so nobody double-books the chair.

  • Your whole team side by side, with hours, breaks and time off
  • Move a booking and the customer is told
  • Google Calendar busy times kept in view
Booking System

See how Watson handles a customer

Example conversations from five kinds of business, in the channel and language each customer used.

CB

CoolBreeze Aircon

Typically replies instantly

Today 8:12 am

My aircon has been leaking water since this morning. Can someone come today?
Sorry about that. Thanks for the photo, it shows water dripping from the indoor unit. Today is full, but Ahmad can come tomorrow between 10 am and 12 pm, or Thursday at 2 pm. Which suits you?
Tomorrow morning ok. Taman Desa.
Booked: tomorrow, 10 am to 12 pm, with Ahmad in Taman Desa. A service with leak check is RM 120. I'll remind you tomorrow at 8 am.

What Watson did

  1. 1

    Read the photo

    Saw water dripping from the indoor unit.

  2. 2

    Checked the diary

    Today was full, so it found Ahmad's next two free times.

  3. 3

    Booked the visit

    Tomorrow, 10 am to 12 pm, in Taman Desa, at your listed price.

  4. 4

    Set the reminder

    A Messenger reminder goes out tomorrow at 8 am.

Visit booked. Nobody on your team had to reply.

Set it up yourself.
Go live when you're ready.

No sales call needed. Everything below happens in your browser, in one sitting or over a few days.

  1. 01

    Sign up

    Pick a plan and pay online, month to month.

  2. 02

    Check what it knows

    Watson reads your Google listing and website. Add anything it missed.

  3. 03

    Connect channels

    Bring in WhatsApp, Instagram and Messenger.

  4. 04

    Test, then go live

    Try it in a practice chat. Nothing reaches a customer until you switch it on.

Watson does the busywork. Your team stays in charge.

Everyone sees every conversation and can step in at any moment. Watson only does what you've set it up to do.

ML

王美玲 Mei Ling

Messenger · Chinese

You're replying
ARAina took over · Watson paused

可以给我新娘套餐的价格吗？

Can you send me the bridal package price?

Hi Mei Ling, it's Aina. Bridal hair and make-up starts at RM 680. I'll send the full list now.

Aina · 2:41 pm

Watson pausedHand back to Watson

Take over any chat

Watson stops the moment you step in, and picks up again when you hand it back.

Watson needs an answer

“Do you do bridal packages?”

Asked by 6 customers this month

Yes, from RM 680 with hair and make-up.
Sent to 6 customers

Knows what it doesn't know

When it can't answer, it asks your team, then uses that answer next time.

WhatsApp · October

On track

RM 214of RM 300

Monthly capCap RM 300

Spending caps

A limit on WhatsApp's message charges, by day, week or month.

FAARKMFRNA+7
10 of 12
Require two-step sign-in

Export everything

Your data, your account

Two-step sign-in for everyone, and a full export whenever you want it.

Pricing

One price per location, every month

Billed monthly, per location. Switch plans when you need to.

Run the front desk

RM 299/ month

Try it free for 7 days
  • Watson on 3 channels, in 4 languages
  • Shared inbox with takeover
  • Booking and reminders
  • Deposits and payment links
  • Broadcasts and review requests

For busier businesses

RM 499/ month

Get started on RM 499

Everything on RM 299, plus

  • Reception and check-in
  • Packages and waitlist
  • Classes and repeat bookings
  • Win-back messages
  • Team and branch reports

The 7-day trial is for your first location. Compare the plans

Who it's for

For any business your customers message to book

Watson learns how each one works: the services, the team and the way you take bookings.

Questions owners ask us

Anything else? Message us on WhatsApp.

It answers questions from what you've told it about your business, books and moves appointments, and sends payment links and reminders. When it isn't sure, it hands the chat to your team.

WhatsApp, Instagram and Messenger, in English, Bahasa Malaysia, Chinese and Tamil. It replies in the language the customer writes in.

Yes. Everyone sees every conversation. One tap in the inbox and Watson stays quiet in that chat until you hand it back.

It tells the customer it'll check and asks your team. Answer once and it uses that answer from then on.

Through a payment link Watson sends, by DuitNow QR, FPX, card or e-wallet. Each payment lands against the customer's booking.

Yes. Write to Watson as a customer in the practice chat; nothing reaches a customer until you switch it on. Your first location is also free for 7 days.

Yes. Each location has its own plan at RM 299 or RM 499 a month, and the RM 499 plan adds branch reports. The free trial covers your first location.

No. You pay month to month and can stop when you like.

Let Watson take the next message.

Set it up yourself and try it free for 7 days on your first location. Then RM 299 or RM 499 a month per location, month to month.

Try it free for 7 daysWhatsApp us