Watson™
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What happens after a customer says hi.

Every message, from every channel, comes into one place. Watson answers from what it knows about your business and does the work in the same diary, payments and customer records your team uses. When something needs a person, it goes to one.

Get startedFollow a message

Comes in

  • WhatsApp

    Your number

  • Instagram

    Direct messages

  • Messenger

    Your Facebook Page

  • Booking page

    Customers book themselves

  • At the counter

    Walk-ins, added by your team

Watson

Reads, decides, acts

What it knows

Services, prices, hours, team, your answers

One shared record

Customers, diary, payments, chats

Gets done

  • Answered

    In their language

  • Booked

    Straight into the diary

  • Paid

    Payment links and deposits

  • Reminded

    On its own, later

  • Handed to a person

    Your team's inbox

Follow one message

From a question to a booking, in four moves.

Siti asks on WhatsApp, in Malay, at 11 pm. This is what Watson does with it, and where each answer comes from.

Siti Rahman · 11:02 pm

“Boleh buat colour Sabtu ni petang? Berapa ya?”
Can I get a colour this Saturday afternoon? How much?
  1. 1

    Reads it

    Works out the language and what she actually wants.

    • Malay
    • Colour
    • This Saturday
    • Afternoon
    • The price
  2. 2

    Looks it up

    From what you've told it about your business.

    Services

    Colour · RM 180 · 2 hours

    Team

    Kavitha does colour

    Hours

    Saturday, 10 am to 8 pm

  3. 3

    Checks the diary

    Only times that are really free and long enough.

    Sat 2:00 pmKavitha free
    Sat 3:30 pmToo short
    Sat 4:00 pmKavitha free
  4. 4

    Answers and acts

    In Malay, with a real time. A yes books it.

    Watson

    Boleh! Colour RM 180, lebih kurang 2 jam. Kavitha ada pukul 2:00 atau 4:00 petang Sabtu. Nak saya tempah?

    2 petang ok
    Booked · Sat 2:00 pm with Kavitha

And if it isn't sure?

If the answer isn't in what you've told it, Watson tells the customer it'll check, and asks your team. Answer once and it uses that answer from then on.

Underneath

One record, so nothing is typed twice.

Watson and your team work on the same customers, diary and payments. Move a booking and its reminder moves. Pay a deposit and the booking shows it.

SR

Siti Rahman

One customer record

  • Chats

    WhatsApp, Instagram and Messenger, in one record

  • Booking

    Sat 2:00 pm · Colour with Kavitha

  • After

    Review ask the next morning

  • Payment

    RM 50 deposit · paid

  • Note

    Prefers Kavitha for colour

  • Reminder

    Fri 2:00 pm · day before

Watson

Prices it doesn't knowAsks you first
DiscountsAsks you first
ToneWarm and friendly
LanguagesEnglish, BM, 中文, தமிழ்
Anything it isn't sure aboutAsks your team

In control

Watson follows your rules. You can step in any time.

  • Decide what it asks you about

    Unknown prices, discounts, anything it isn't sure of. It checks with you rather than guess.

  • Take over any chat

    One tap in the inbox and Watson stays quiet in that chat until you hand it back.

  • Try changes safely

    Write to Watson as a customer in the practice chat. Nothing is sent.

  • Switch it off

    One switch, if you ever want your team to answer everything.

Security

Your customers' details, kept properly.

What you'd want to know before you put your customers into anything.

  • Kept in Malaysia

    Front Desk runs on servers in Kuala Lumpur.

  • Signed in properly

    Everyone uses their own email, with an extra code from an authenticator app if you want one.

  • Each person sees their part

    Roles decide who can see payments, reports and settings.

  • Your list is yours

    Export your customers to a spreadsheet whenever you like.

  • STOP

    Stop means stop

    Anyone who says stop isn't messaged again.

Getting started

You set it up yourself.

  1. 1Sign up and choose a plan
  2. 2Find your business on Google
  3. 3Check what Watson learned
  4. 4Try it in a practice chat
  5. 5Turn Watson on

Questions about how it works

Anything else? Message us on WhatsApp.
Does Watson make things up?
It answers from what you've told it about your business. When it doesn't know, it tells the customer it'll check and asks your team.
Can it book without me?
Yes, into times that are really free, and only once the customer says yes.
What does my team need to install?
Nothing. Front Desk runs in the browser on a computer, tablet or phone.
What does it cost?
From RM 299 a month per location, and you can try it free for 7 days on your first location. Plans has the details.

Every message,
handled the same way.

Set it up yourself and test it in a practice chat first. Try it free for 7 days, then from RM 299 a month per location.

Try it free for 7 daysWhatsApp us