The shop is shut.
The chats are
answered.
Watson replies on WhatsApp, Instagram and Messenger in the customer’s language, from what it knows about your business. It books the visit, and leaves anything it shouldn’t answer for your team.
On both plans, from RM 299 a month per location
- Daniel OngBooked · kids’ cut, Thu 8 Oct 4:00 pm9:41 PM
- Siti RahmanMoved to Saturday · deposit paid11:15 PM
- Mei Ling WongAnswered in Chinese · keratin price1:30 AM
One night at Urban Cuts
From closing time
to opening time.
Thursday 1 October, after the last customer left. Five of the fourteen chats that came in, and what Watson did with each.
9:41 PM
overnight
Daniel Ong
Do you do kids’ cuts? My son is 6.
Yes! A kids’ cut is RM 25 with Farid or Jason. Farid is free Thu 8 Oct at 4:00 pm. Shall I book it?
Yes please
BookedKids’ cut with Farid, Thu 8 Oct 4:00 pm
11:15 PM
overnight
Siti Rahman
Boleh tukar colour saya ke Sabtu?
Boleh! Kavitha free Sabtu 10 Okt, 2:00 petang. Deposit RM 50 untuk simpan slot ya.
MovedColour to Sat 2:00 pm, RM 50 deposit paid
1:30 AM
overnight
Mei Ling Wong
请问 keratin 多少钱？
Keratin 是 RM 260，大约两个半小时。要帮您预约吗？
AnsweredPrice and time, from your service list
3:05 AM
overnight
Priyanka Nair
Do you do bridal hair trials?
Good question. Let me check with the team and come back to you this morning.
New questionBridal trials isn’t in what Watson knows yet
6:50 AM
before opening
Hanna Lee
My scalp reacted to the colour last week.
I’m sorry, Hanna. I’ve passed this to Kavitha, who will message you when we open.
Handed to KavithaReaction after colour. Not something to answer alone
8:00 AM
The team opens to a short list, not a backlog.
Everything Watson finished overnight is already done. What’s left is the short list only a person should handle.
Friday 2 Oct · 8:00 am
While you were closed
- chats answered
- 14chats answered
- visits booked
- 6visits booked
- languages
- 3languages
- need a person
- 2need a person
Waiting for a person
- Hanna LeeReaction after colourOpen chat
- Priyanka NairAsked about bridal hair trialsAdd an answer
What it answers from
It already knows
Urban Cuts.
Watson reads your Google listing and website when you sign up. Everything it answers from is here, with where it came from, and you can change any of it.
Skin fade
RM 45 · 45 min · Farid, Jason
From your websiteKids’ cut
RM 25 · 30 min · under 12
From your websiteColour
RM 180 · 2 hours · Kavitha
From your websiteKeratin
RM 260 · 2.5 hours · Kavitha
Added by FarahBeard trim
RM 20 · 20 min · Farid, Jason
From your websiteCut & blow-dry
RM 90 · 1 hour · Kavitha, Nadia
From your website
Answer once
When Watson doesn’t know, like Priyanka’s bridal question, it asks your team. Type the answer once and it uses it from the next chat.
“Do you do bridal hair trials?”
Yes. A trial is RM 150 with Kavitha, booked at least 2 weeks before the wedding.
RM 299a month per location
Watson answers and books on WhatsApp, Instagram and Messenger, in four languages, from what it knows about your business.
RM 499 addsWatson’s roles
Separate instructions for sales, booking, support and win-back, each knowing when to hand the chat to another.
Questions owners ask
Anything else? Message us on WhatsApp.- Which channels does it answer?
- WhatsApp, Instagram and Messenger, all in one inbox for your team.
- Which languages?
- English, Bahasa Malaysia, Chinese and Tamil. It replies in the language the customer wrote in.
- Where do its answers come from?
- Your services, prices, hours and answers, read from your Google listing and website when you sign up. You can change any of it.
- What if it doesn’t know?
- It tells the customer it will check, and asks your team. Answer once and it uses that answer from then on.
- Can my team take over a chat?
- Yes, any chat, with one tap. Watson stops until you hand it back.
Let Watson take
the night shift.
Set it up yourself and try it in a practice chat first. Try it free for 7 days, then from RM 299 a month per location.