Watson™
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Up a ladder.
The next three jobs are already booked.

For aircon, plumbing, cleaning and repair businesses. Customers send a photo and ask when you can come. Watson quotes from your price list and books a time slot at their address, with the deposit you set paid by link, while your team is out on jobs.

Try it free for 7 daysFollow Hafiz's day

Most service businesses start on RM 299 a month

CFCoolFix AircondMessenger

Aircond bocor air lah. Can come this week? Subang SS15

Sorry about that! I've added your photo for the technician. A chemical wash for a 1.5 hp unit is RM 180. We can come Thursday, 10 am to 12 pm or 2 to 4 pm. Which suits?

10-12 ok

Booked: Thursday, 10 am to 12 pm at SS15. You'll get a reminder the day before.

Booked by WatsonThu 10 am to 12 pm · SS15, Subang

Thursday, on the road

Four jobs for Hafiz.
Five more booked by evening.

While Hafiz drove between jobs in the van, customers kept messaging. Watson booked them into the slots he had left this week, so nobody had to call back from the roadside.

  1. 9:00 amMr Lim · Chemical wash, 1.5 hpBooked on WhatsApp
  2. 11:00 amPuan Aida · Gas top-up, 2 unitsBooked on Messenger
  3. 2:00 pmDaniel · General service, 3 unitsBooked on your booking page
  4. 4:30 pmSiti · Leaking unit, photo sentBooked on Instagram

Meanwhile, booked by Watson

  • Fri 10 amGas top-up, Kota Damansara
  • Fri 2 pmChemical wash, USJ 9
  • Sat 9 amGeneral service, 4 units, Puchong
  • Sat 11 amLeak check, Bangsar
  • Mon 10 amChemical wash, Subang

Swipe to see more

An example day. Watson books into the times you've set, not the van's GPS.

Thursday, 10 am to 12 pm

Mr Lim · Chemical wash

Hafiz

Job

Chemical wash, 1.5 hp unitRM 180

Photos from the customer

Notes

12 Jalan SS15/4, Subang Jaya. Unit is above the wardrobe, bring the tall ladder. Parking in front of the gate.

Customer

Third job with us · last service in AprilWhatsApp

After the job

Send the RM 180 payment link

Every job

Everything about the job, on the technician's phone.

The customer, the photos they sent, the notes and the price, all in Front Desk. Your technicians open it in their phone's browser and see their day. Nothing to install.

Photos arrive with the chat
Customers send a picture of the problem, and it stays in the chat for whoever goes.
Paid when you're done
Send a payment link from the job. DuitNow, FPX, cards or e-wallets.

Which plan suits a service business

RM 299

Most service businesses

If…

  • Customers message for a job, you go to them
  • You'd like a deposit to hold a slot
  • You send the bill as a payment link

RM 499

When you want repeat work

If…

  • Customers should hear when their next service is due
  • Customers who've gone quiet should hear from you
  • You run more than one branch

Service businesses ask

Anything else? Message us on WhatsApp.
What if the job needs a quote first?
Watson asks your team about prices it doesn't know, and tells the customer someone will confirm.
Can I book in two-hour windows?
Yes. Set each service's length, and Watson offers times that fit.
Can customers pay a deposit?
Yes. Set a deposit on a service and the slot is held once it's paid.
Do technicians need an app?
No. Front Desk runs in the phone's browser.

Finish the job.
The next one's booked.

Add your services, prices and team, and try it free for 7 days. From RM 299 a month per location.

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