The reminder goes.
Nobody had to
send it.
Every booking gets its reminders at the times you choose, on WhatsApp or in the chat it was booked in. If the customer replies to move it, Watson moves it, and the next reminder follows the new time.
On both plans, from RM 299 a month per location
Wednesday 9 pm to Saturday noon
One booking,
from start to finish.
Mei Ling's keratin with Kavitha. Two reminders, one change of time, a visit and a thank-you. Nobody at Urban Cuts sent any of it.
- WED 7
Booked in chat
Wed 9:12 pm
You're booked, Mei Ling! Keratin with Kavitha on Fri 9 Oct at 3:00 pm.
Booked by Watson on WhatsApp
- THU 8
Reminder · 1 day before
Thu 3:00 pm
See you tomorrow, Mei Ling! Keratin with Kavitha at 3:00 pm.
Reply
Thu 3:04 pm
Can I come at 4 instead?
Kavitha is free at 4:00 pm tomorrow. Done, you're moved.
Moved to 4:00 pm by Watson
- FRI 9
Reminder · 3 hours before
Fri 1:00 pm
Still good for 4:00 pm today, Mei Ling?
Yes, see you then
Moved from 12:00 pm with the booking
- Fri 4:00 pm · Keratin with Kavitha
- SAT 10
After the visit
Sat 10:00 am
Thanks for coming in yesterday, Mei Ling! If you have a minute, a Google review helps us a lot.
The settings
Set it once.
Every booking follows.
Pick when reminders go and where. From then on every booking gets them, whoever made it and however it was made.
- As many as you like
- A day before, the same morning, three hours before. Add the times that suit your customers.
- On the channels they use
- WhatsApp, or the Instagram or Messenger chat they booked in, while Meta's 24-hour reply window is open.
- WhatsApp's own rules, handled
- Reminders on WhatsApp go out as a message template Meta has approved, so they arrive even when the customer hasn't written in for a while.
Booking reminders
Sent for every booking
Send
On
WhatsApp template
✓Reminder template · approved by Meta
Preview
See you tomorrow, Mei Ling! Keratin with Kavitha at 3:00 pm.
After the time
Came in, or didn't.
Either way, a message.
A missed booking doesn't have to be a lost customer. When someone doesn't turn up, Watson asks if they'd like a new time.
The booking
Fri 4:00 pm
Aiman's skin fade with Farid
Path one
They came in
Marked done at checkout
Next morning
The thank-you and review ask you saw above go out the next morning.
On both plans
Path two
They didn't
Marked as a no-show
Fri 6:00 pm
Hi Aiman, we missed you today. Would you like a new time?
They reply, and Watson finds them one
On RM 499
Beyond the booking,
all year round.
Ten more messages, each switched on with one tap. By default a customer gets at most two a week, sent between 10 am and 8 pm.
Fill the diary5
After a cancellation
Sorry you had to cancel. Shall we find you another time?
Unfinished booking
You were booking with us earlier. Want to finish it?
Unpaid deposit
Reminds before a held booking's deposit lapses.
Rebook when it's due
It's about time for your next visit. Shall we book you in?
Package running out
Your package expires soon and you still have sessions.
Bring them back2
Overdue regulars
It's been a while. Want to book your next visit?
Win back lapsed customersMarketing
We miss you! Come back this month and we'll look after you.
Celebrate3
Birthday treatMarketing
Happy birthday! Here's to a great year.
AnniversaryMarketing
It's been a year with us. Thank you!
Seasonal messageMarketing
One message across dates you choose.
Messages marked Marketing only go to customers who've agreed to hear offers from you.
Reminder
questions
Anything else? Message us on WhatsApp.- Can customers reply to a reminder?
- Yes. Watson reads the reply and can move or cancel the booking, or pass it to your team.
- What if a booking moves or is cancelled?
- The reminders follow the new time. A cancelled booking gets none.
- Can I change the wording?
- Yes. On WhatsApp the wording has to match a template Meta has approved.
- What if a customer says stop?
- They're opted out, and Watson stops messaging them.
Let the reminders
send themselves.
Switch reminders on, pick your times, and try it in a practice chat first. From RM 299 a month per location.