What will WhatsApp
cost you a month?
Move the numbers to match your business and see roughly what Meta would charge for the messages you start.
Each one gets the reminders below
Reminders per booking
Sent the day before or the same morning
Customers who get your bulk messages, all sends added up
Thank-you and review ask after each visit
Charged the same way as a reminder
Meta's rate per message
Starting values are estimates. Change them to Meta's current rates for Malaysia.
WhatsApp would charge about
RM 205a month
Reminders
1,200 × RM 0.06
RM 72.00
Thank-you and review asks
600 × RM 0.06
RM 36.00
Offers
270 × RM 0.36
RM 97.20
Replies to customers
Within 24 hours
RM 0
Total
RM 205.20
Estimates. Meta sets its rates and changes them; check Meta's current rates for Malaysia. Your Front Desk plan is separate.
What costs nothing
When a customer writes,
the next 24 hours are free.
Most of what Watson sends is a reply, and replies inside that window cost nothing extra. You pay when you start the conversation: a reminder the next day, or an offer.
- The 24 hours after Siti writes: free
Tue 9:00 pm
Siti asks about colour RM 0
She starts the chat
Tue 9:01 pm
Watson replies and books RM 0
Inside the window
Tue 9:03 pm
Booking confirmed RM 0
Sent while the chat is open
- Window closes
Fri 3:00 pm
Reminder the day before Charged
Window closed, so it's a template
RM 0Instagram and Messenger
Meta doesn't charge per message on these.
RM 0Customers who write first
Every reply inside 24 hours is free, however many.
RM 0Your team's replies
Same rule: inside the window, nothing to pay.
For example
Three businesses,
three WhatsApp bills.
Worked out like the calculator above, at its starting estimated rates. Your own numbers, and Meta's current rates, will differ.
Barbershop
3 barbers, busy weekends
- 900 reminders
- RM 54.00
- 900 thank-yous
- RM 54.00
- 300 offers
- RM 108.00
Yoga studio
Classes six days a week
- 1,400 class reminders
- RM 84.00
- 400 offers
- RM 144.00
Tuition centre
Weekly classes, parents on WhatsApp
- 480 class reminders
- RM 28.80
- 150 offers
- RM 54.00
Estimates. Meta sets its rates and changes them; check Meta's current rates for Malaysia.
Cost
questions
Anything else? Message us on WhatsApp.- Why does a reminder cost and a reply doesn't?
- WhatsApp charges when a business starts a conversation, not when it answers one.
- Are these Meta's exact prices?
- No. The rates here are estimates you can change. Meta sets its rates and changes them, so check Meta's current rates for Malaysia. In Front Desk, a bulk message shows its cost before you send it.
- Where do I see what I've spent?
- In Front Desk, as it adds up.
- Can I set a limit?
- Yes. Set a cap on WhatsApp's message charges by day, week or month.
- Is my Front Desk plan part of this?
- No. Your plan, RM 299 or RM 499 a month per location, is separate from WhatsApp's message charges. See the plans.
Know the number
before you send.
Front Desk shows the cost of every bulk message before it goes. From RM 299 a month per location.