Every visit asks.
The reviews
add up.
After each visit, Watson sends the customer a short WhatsApp with a link straight to your Google review page. Everyone gets the same ask, a few hours after they leave.
On both plans, from RM 299 a month per location
Urban Cuts
Hair salon · Jalan Telawi 3, Bangsar
4.4
96 reviews
Urban Cuts
Hair salon · Jalan Telawi 3, Bangsar
4.7
312 reviews
Kavitha got the colour exactly right, and booking on WhatsApp took a minute.
Michelle T. · 2 days ago
A year at Urban Cuts
A year of asking,
month by month.
Urban Cuts switched review asks on in October. Customers who'd never have thought to leave a review started leaving them, and the average moved with them.
Swipe to see the whole year →
New reviews a month
8→18
Average rating
4.42→4.70
Reviews on Google
96→312
An example salon. Your own numbers depend on how many customers you see.
The ask
One short message,
at the right moment.
A few hours after they leave
Sent once the visit is closed at checkout, after the delay you pick, and only within your sending hours.
Everyone gets the same ask
No picking and choosing who's asked. Every customer gets the same message.
Urban Cuts
Thanks for coming in today, Michelle! If you have a minute, a Google review helps us a lot.
5:12 pm
Not every single visit
Regulars aren't asked again until the gap you set has passed, and there's a daily limit.
One tap to the stars
The link opens the review box on your Google listing.
Urban Cuts
Thanks for coming in today, Michelle! If you have a minute, a Google review helps us a lot.
5:12 pm
A few hours after they leave
Sent once the visit is closed at checkout, after the delay you pick, and only within your sending hours.
Everyone gets the same ask
No picking and choosing who's asked. Every customer gets the same message.
Not every single visit
Regulars aren't asked again until the gap you set has passed, and there's a daily limit.
One tap to the stars
The link opens the review box on your Google listing.
On RM 499
Every review
gets an answer.
Google and Facebook reviews come into Front Desk. Watson drafts a reply to each one; you read it, change a word if you like, and approve.
“Kavitha got the colour exactly right, and booking on WhatsApp took a minute.”
Watson's draft reply
Thank you, Michelle! Kavitha will be so happy to hear it. See you for your next colour.
“Okay cut, but it felt rushed.”
Watson's draft reply
Sorry it felt rushed, Kenny. We'd love another go, and we'll book you a longer slot.
This quarter
Complaint · Open
Kenny felt rushed
- Owner
- Farid
- Next
- Call Kenny and offer a longer slot
- By
- Friday
A low rating is flagged the moment it lands, so someone follows up with the customer, not just the review.
Review
questions
Anything else? Message us on WhatsApp.- Does it only ask happy customers?
- No. Every customer gets the same ask. Google doesn't allow picking only the happy ones, and Front Desk doesn't do it.
- Will regulars be asked every time?
- No. Once someone's been asked, they aren't asked again until the gap you set has passed.
- Which review sites does it cover?
- Asks link to your Google listing. On RM 499, the inbox brings in Google and Facebook reviews.
- Do I have to use Watson's replies?
- No. Every draft waits for you. Approve it, edit it, or write your own.
Let every visit
ask for a review.
Add your Google review link, switch the ask on, and try it in a practice chat first. From RM 299 a month per location.