One message.
Every customer
who should get it.
Write it once with their name in it, choose who gets it, and see the reach before you send. Replies land in your inbox, where Watson books them.
On both plans, from RM 299 a month per location
Deepavali's coming, Mei Ling! Colour is 20% off until 7 Nov. Reply here and we'll find you a time.
Urban Cuts · Thu 10:00 am
Also going to
- Deepavali's coming, Aiman!
- Deepavali's coming, Siti!
- Deepavali's coming, Daniel!
- Deepavali's coming, Priyanka!
- Deepavali's coming, Hanna!
- Deepavali's coming, Jason!
Write it
What you type,
and what Mei Ling sees.
The composer on the left, her phone on the right. Her name goes in for her, and the offer is one Watson knows about when she replies.
Deepavali colour offer
DraftMessage
Deepavali's coming, name! Colour is 20% off until 7 Nov.
Reply here and we'll find you a time.
name becomes each customer's first name
Offer
20% off Colour
Until 7 Nov
Sends
Thu 8 Oct, 10:00 am
Once, no repeat
Channels
✓WhatsApp template approved by Meta
Urban Cuts
Deepavali's coming, Mei Ling! Colour is 20% off until 7 Nov. Reply here and we'll find you a time.
10:00 am
Ooh yes. Saturday afternoon?
10:14 am
Kavitha has 2:00 pm on Saturday 10 Oct. Colour at 20% off, RM 144. Shall I book it?
10:14 am
Yes please
10:15 am
Who gets it
From 1,284 customers
to the 270 who should hear it.
Pick customers by where they are with you, narrow it down, and see exactly who's left out and why before anything is sent.
Your customer list
Everyone Urban Cuts has talked to or seen
1,284
Customers and regulars
Acquired and Returning, not leads
612
Haven't been in for 60 days
A filter on top of the stage
318
Left out, and why
Taken off automatically
−48
Will get it
WhatsApp 231 · Instagram 28 · Messenger 11
270
When it goes
150 a day
When it doesn't
Not at night
What it costs
Shown before you launch
Meta charges for each WhatsApp template message, in ringgit. Front Desk shows what this send will cost before anything goes.
Estimate yours with the WhatsApp pricing calculator →A week later, an example send
From sent
to booked.
Every message is followed through: delivered, replied to, and whether it turned into a booking.
270
Sent
Thursday and Friday
262
Delivered
8 didn't arrive
41
Replied
Watson answered all of them
17
Booked
Within 7 days of the message
RM 2,448
In bookings
17 colours at RM 144
Replies and bookings, day by day
Swipe to see the whole week →
An example send, not a promise of results. 3 people said stop after it, and they won't get another.
On the shelf
Or don't send it.
Let Watson mention it.
Leave the channels empty and the offer goes to nobody. Watson keeps it on the shelf and brings it up when someone asks about colour, for as long as it runs.
Nur Aisyah · Instagram
Watson
Colour is RM 180 for about two hours. Until 7 Nov it's 20% off, so RM 144. Want me to find you a time?
Sending questions
Anything else? Message us on WhatsApp.- Why does WhatsApp need a template?
- WhatsApp only lets a business start a conversation with a message Meta has approved. The composer shows when yours is.
- Does it reach Instagram and Messenger too?
- Yes, for people who have messaged you there in the last 24 hours. Meta doesn't allow a business to message them after that, so the rest are reached on WhatsApp.
- Can it go out every month?
- Yes. Set it to repeat weekly or monthly, and skip a run when you need to.
- Can I stop it halfway?
- Pause, resume or end it at any time. Messages that haven't gone yet are held.
- What about people who said stop?
- They're left out of every send, and the preview counts them so you can see it.
Say it once,
to the right people.
Write your first message, check who gets it, and try it in a practice chat first. From RM 299 a month per location.