One inbox.
The whole team on it.
WhatsApp, Instagram and Messenger arrive in one list. Watson answers first. Your team sees what needs them, takes over in one tap, and hands back when they’re done.
On both plans, from RM 299 a month per location
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Reading the inbox
What each part
of the screen is for.
Eight things, numbered on the screen above. Most of the work is already done by Watson; this is where your team picks up the rest.
- Needs a person3
1Needs a person
Watson’s short list for your team: the chats it couldn’t or shouldn’t finish. The number is what’s waiting.
2Every channel, one list
WhatsApp, Instagram and Messenger side by side. Filter to one channel when you need to.
- WatsonKavitha
3Who wrote what
Watson’s replies carry its mark. Your team’s replies and notes carry their name.
- Take over
4Take over in one tap
Watson stops replying in that chat until you hand it back, so nobody talks over anyone.
- Kavitha
5One owner per chat
Assign a chat and it’s clear whose it is. It shows up in their Mine view.
- @Nadia
6Notes for the team only
Ask a colleague inside the chat. @mention them and it lands in their Mentions.
- Reply window: 23 h 58 m left
7The 24-hour reply window
WhatsApp, Instagram and Messenger all let you reply freely for 24 hours after the customer’s last message. After that, WhatsApp needs an approved template, and Instagram and Messenger wait for the customer to write again. The time left is under the reply box.
- RM 50 deposit · paid 9:12 amRM 50 deposit · paid 9:13 am
8Their details, alongside
Next visit, payments and history, so nobody has to ask twice.
10:01 to 10:14 am
One chat,
passed between three.
What happened to Aishah’s double deposit, lane by lane. Notes stayed inside the team. Aishah saw three replies and one conversation.
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Connecting
Bring the channels
you already use.
Customers keep messaging where they always have. This is what changes on your side when you connect.
Your WhatsApp number
Bring the number your customers already have saved.
It moves to WhatsApp’s business platform, so it stops working in the WhatsApp app on that phone. Your team replies from the inbox instead.
Meta checks your business display name first. That can take up to 2 days.
Your Instagram account
Connect your Instagram business account with Meta’s sign-in. DMs land in the inbox beside WhatsApp.
Run more than one account? Add each one. They share the same inbox.
Your Facebook Page
Connect through the same Meta sign-in. Messages to your Page land in the inbox too.
Nothing changes for customers. They keep messaging the Page as before.
Add the whole team.
Pay per location, not per person.
Front desk, stylists, the manager, the owner. Everyone signs in as themselves, so every reply and note shows who wrote it.
Run the front deskRM 299a month per location
For busier businessesRM 499a month per location
Team Inbox is on both plans. Try it free for 7 days on your first location.
Questions about the inbox
Anything else? Message us on WhatsApp.No. Notes stay inside the inbox and only your team can read them. An @mention tells the person you need.
It stops replying in that chat until you hand it back. It keeps answering every other chat as usual.
Yes. The whole conversation is in the chat, with Watson’s replies marked, so you pick up exactly where it left off.
Yes. Snooze it and it comes back to the list when you choose. Snoozed chats have their own view.
Yes. Front Desk works in the browser on your phone, so you can reply, add a note or take over from anywhere.
Give the whole team
one inbox.
Connect your channels, invite the team and try it in a practice chat first. From RM 299 a month per location.