Your business,
summed up
every day.
Each day, a few lines on how yesterday went and what needs you. Open Reports and each line goes as deep as you want.
On both plans, from RM 299 a month per location
- 1September closed at RM 48,620, up 9% on August.
- 231 new enquiries yesterday, most of them on WhatsApp.
- 3Your busiest hours for messages were 8 to 10 pm, after you’d closed.
- 43 questions Watson couldn’t answer are waiting for you.
- 5Watson finished 94% of chats without handing over.RM 499
1From line 1
September closed at
RM 48,620, up 9%.
Day by day against August, and which services it came from. Revenue here is the value of services delivered, not cash in the till.
Swipe to see more
By service
ColourRM 19,800
HaircutRM 11,340
KeratinRM 7,800
Cut & blow-dryRM 5,160
Beard trimRM 2,520
Kids’ cutRM 2,000
2From line 2
31 new enquiries yesterday,
most on WhatsApp.
Where people found you, and how many of them ended up in a chair. The month’s funnel, from first message to visit.
Yesterday, by channel
- WhatsApp18
- Instagram8
- Messenger3
- Booking page2
September, first message to visit
- EnquiriesAnyone who messaged842
- LeadsAsked about a service or price51761%
- BookedMade a booking34166%
- Came inVisit completed31893%
3From line 3
Your busiest hours for messages
were after you’d closed.
Every message in September, by day and hour. The dashed outline is your opening hours. Outside it, Watson was the one answering.
Swipe to see more
55%of September’s messages came while Urban Cuts was closed.
FewerMore
4From line 4
3 questions Watson
couldn’t answer.
Watson told each customer it would check with you. Answer once here and it uses that answer from then on.
- ×4“Do you do bridal trials?”Asked by Priyanka N. and 3 others this weekAdd an answer
- ×2“Is there parking behind the shop on Sundays?”Asked by Melvin H. and 1 other this weekAdd an answer
- ×1“Do you cut curly hair dry?”Asked by Grace L. this weekAdd an answer
5From line 5· On RM 499
Watson finished 94% of chats
without handing over.
How fast Watson and your team answer, why chats were handed over, and, with more than one branch, how each one is doing.
September, 912 chats
- Watson’s first reply
- 4 secmedian
- Your team’s first reply
- 6 minmedian, after a handover
WHY 53 CHATS WERE HANDED OVER
- Asked for a person31
- Your team stepped in18
- Needed a specialist4
Branches, side by sideSeptember
| BRANCH | REVENUE | CHATS | |
|---|---|---|---|
| Bangsar | RM 48,620 | 912 | |
| Mont Kiara | RM 41,300 | 804 | |
| Damansara Uptown | RM 36,980 | 731 | |
| All branches | RM 126,900 | ||
Summaries
Daily, weekly or monthly.
- Daily summaryHow yesterday went, in a few linesOn
- Weekly reportThe week, against the week beforeOn
- Monthly digestThe month, for the ownerOff
Each one has its own switch.
Report questions
- Is revenue the money in the bank?
- No. It’s the value of services delivered. Payments shows what’s been paid and what’s still owed.
- Can I look at a different period?
- Yes: a day, a week, a month or your own dates, always against the period before.
- What’s on RM 299 and what’s on RM 499?
- Reports are on both. Team performance and branches side by side are RM 499.
- Do I have to open Reports at all?
- No. The daily summary is written to be enough on most days. Reports is there when you want more.
Start the day
knowing the numbers.
Your first summary arrives the day after you start. Try it free for 7 days, then from RM 299 a month per location.