Join the queue.
Go get a coffee.
Booked customers and walk-ins check in at the door and get a ticket. They don't have to sit and watch the clock: your desk sends a WhatsApp when it's nearly their turn. Your desk runs it all from one board, and the TV by the door keeps the room posted.
On the RM 499 plan, a month per location
Your ticket
A14
9 ahead · Farid
Saturday, 10:00 to 12:00
A Saturday morning,
half an hour at a time.
Three chairs at Urban Cuts and a door that keeps opening. This is the board at the desk, every thirty minutes.
10:00
Doors open
In the chair
FaridA1Aiman R.JasonA2Wei L.KavithaFreeCalledA3 → KavithaWaiting · 1
A4Daniel O.1m1 waiting · avg 1 min
Booked customers scan the code in their booking message. Kavitha is free, so A3 is called straight away.
10:30
The rush
In the chair
FaridA4Daniel O.JasonA2Wei L.KavithaA3Mei L.Waiting · 10
A5Hafiz A.14mA6Ravi K.12mA7Lina S.9mA8Arjun P.6mA9Tan K.3mA14Sofia T.Just joined0m+4 more10 waiting · avg 7 min
Walk-ins pile in. Each gets a ticket and a WhatsApp, so Sofia goes for a coffee instead of a chair.
11:00
A12 is called
In the chair
FaridFreeJasonA11Kumar S.KavithaA10Irene C.CalledA12 → FaridWaiting · 4
A13Zul H.31mA14Sofia T.Messaged · on her way29mA15Amir F.12mA16Joel N.6m4 waiting · avg 20 min
Farid calls A12 and the TV chimes. Two cards have gone red at 20 minutes, so the desk knows who to check on.
11:30
Running late
In the chair
FaridA14Sofia T.JasonA15Amir F.KavithaA10Colour, over timeWaiting · 3
A16Joel N.36mA17Nur A.15mA18Kenny W.3mOn the TV: Running about 15 minutes late3 waiting · avg 18 min
Kavitha's colour runs long. The desk puts a line on the screen so nobody has to ask.
12:00
Back to normal
In the chair
FaridA16Joel N.JasonA17Nur A.KavithaA18Kenny W.Waiting · 1
A19Priya M.2m1 waiting · avg 2 min
The morning clears and the wait is back to two minutes. Nobody kept a list on paper.
At the door
Checking in takes
a few seconds.
A tablet on the counter is enough. Booked customers are found from their code, and walk-ins are added with a name and what they're in for.
Check in
EscBooking found
Aiman Rashid
Haircut with Farid · 10:00 am
Deposit paidConfirmed
Check in and call to Farid
- 01Their booking messageBooked customers show the code from their booking message. A scanner that types the code works too.
- 02The code on the TVCustomers scan it with their own phone and check themselves in.
- 03Name or phoneFor anyone without the message to hand.
- 04New walk-inA name, the service, and who they'd like, if anyone.
The TV by the door
The whole room knows
where it stands.
Open the display link on any TV with a browser. Whoever's called shows up big, the next few names wait underneath, and anyone new can check in from the screen.
Urban Cuts
Average wait 20 min11:00 am
Now serving
Up next
Scan to check in and get your ticket number.
Open today 10 am to 8 pm
Walk-ins welcome- Names, or just numbers
- Show the ticket and first name, or the ticket number only.
- A soft chime
- Plays for 30 seconds when someone's called.
- Announcements
- Type a line like 'Running about 15 minutes late'. It stays up for 60 seconds.
- Paired in a minute
- The TV shows a 6-letter code that changes every 10 minutes. Type it at the desk.
Before you set it up
Queue & Check-in is on the RM 499 plan, a month per location.
- Do I need special equipment?
- A tablet or computer at the desk, and any TV that can open a web link.
- What if the internet drops?
- The desk keeps working. Everything is saved on the tablet and syncs when you're back online.
- Do customers need an app?
- No. They scan with their phone's camera, and the 'nearly your turn' message comes on WhatsApp.
- Can we stop taking walk-ins?
- Yes. Close walk-ins when you're full, and the queue and the TV say so.
- What happens at checkout?
- Take payment from the board, by cash, DuitNow QR or a payment link, then close the visit.
Q1
Q2
Q3
Q4
Q5
Keep the waiting
room moving.
Put a tablet on the counter and the display on the TV. Queue & Check-in comes with the RM 499 plan, a month per location.