Booked in the chat.
Reminded before
they forget.
For GP, dental, physio and aesthetic clinics. Watson answers patients on WhatsApp, Instagram and Messenger with your doctors' hours and prices, books the slot, sends the reminder, and hands anything medical to your team.
Walk-in queue and check-in are on RM 499 a month
Monday, 9:48 pm
In English
“Is Dr Farah in tomorrow morning? My son's had a fever since yesterday.” Two free slots offered, 9:00 am booked, reminder on its way.
Tomorrow · Dr Farah
Klinik Seri Damai
- 8:30Ahmad ZakiFollow-upConfirmed
- 9:00Nur Aisyah's sonFeverConfirmed
- 9:45Puan SitiBooked from the chat, 8:12 pmBooked
- 10:30KavithaVaccinationConfirmed
- 11:15Daniel OngConsultationNo reply yet
Mr Lee, 6:41 pm
Sorry, can't make it tomorrow. Thursday morning ok?
Watson
No problem. Moved to Thursday at 10:00 am with Dr Farah.
The evening before
Reminders go out.
The list sorts itself.
Tomorrow's patients get a reminder on WhatsApp, or in the Instagram or Messenger chat they booked in while it's still open. A patient who can't come moves their visit in the same chat, and the slot is free for the next patient who asks.
What patients ask, and where the answer comes from
- “Is Dr Farah in today?”
- Your doctors' hours and leave
- “How much is a consultation?”
- Your price list
- “Can I just walk in?”
- Your walk-in rules
- “Do you take my panel?”
- The panels you've told Watson you accept
An example evening at a family clinic.
From the chat to the review
One booking,
start to finish.
What happened after that 9:48 pm message. The messages went out in Malay; they're shown here in English.
Tonight, 6:00 pm
The reminder
Watson
A reminder: tomorrow at 9:00 am with Dr Farah. Reply here if you need to change it.
Nur Aisyah
Ok, see you tomorrow
Reminder · on both plans
Tomorrow, 8:52 am
At the door
Front desk
You're checked in, number 4. We'll message you when it's nearly your turn.
Front desk
Nearly your turn. Please make your way to the counter.
Queue & check-in · RM 499
Tomorrow, 11:30 am
After the visit
Watson
Thanks for coming in today. If you have a minute, we'd love a Google review.
Review
★★★★★ · Friendly doctor, no waiting
Review request · on both plans
Which plan suits a clinic
RM 499
Most clinicsIf…
- Walk-ins and booked patients share one queue
- A waiting-room TV shows who's next
- Patients come back for a course of sessions
RM 299
Appointment-only clinicsIf…
- Patients book ahead
- You see one patient at a time
- You want reminders and payment links
Clinics ask
Anything else? Message us on WhatsApp.- Does Watson give medical advice?
- No. Questions about symptoms, results or medicine go to your team, and Watson tells the patient someone will reply.
- Does it keep medical records?
- No. Front Desk keeps each patient's contact details, bookings, payments and your notes. Clinical records stay in your clinic system.
- Does it work for dental, physio and aesthetic clinics?
- Yes. Watson books by doctor or therapist, and each treatment keeps its own length and price.
- Can patients pay before they come?
- Yes. Your team sends a payment link on WhatsApp for DuitNow, FPX, cards or e-wallets, useful as a deposit for longer treatments.
Fill tomorrow's list
tonight.
Add your doctors, hours and prices, and try it free for 7 days. From RM 299 a month per clinic.