Do I need a separate Messenger account?

No. You connect the Facebook Page your customers already message, by signing in with Facebook from Front Desk.

Will it reply to comments on my posts?

No. Front Desk answers messages to your Page. Comments stay with you on Facebook.

Can I still reply from Meta Business Suite?

Yes. Replies sent there are saved in the Front Desk inbox too, so the whole chat is in one place.

Why can't we send a reminder a week later?

Messenger lets a business send messages for 24 hours after the customer's last one. A reminder days away only arrives if they wrote in the last day.

What can Watson do in a Messenger chat?

The same as on WhatsApp: answer, check the diary, book, move and cancel, and hand the chat to your team.

Which plan includes Messenger?

Both. Messenger, Instagram and WhatsApp come with RM 299 and RM 499 a month per location.

Facebook messages,
answered and booked.

Watson replies to Messenger chats within seconds, using your services, prices and diary. It books customers in and passes anything it can't handle to your team.

Get started for free

Both plans, from RM 299 a month per location

Adults and kids · All levels

Swimming lessons
in Bangsar.

AquaKids Swim School2.4K followers · Swimming school · BangsarMessageFollow

PostsAboutReviewsPhotos

Intro

Small classes by age and level, in a warm indoor pool.

📍 Jalan Telawi, Bangsar
🕗 Desk open Sat and Sun, 8 am to 1 pm
⭐ 4.9 · 186 reviews

AquaKids Swim SchoolYesterday at 6:30 pm

New adult beginner classes from Saturday. Four lessons, six people a class. Message us to book a place.

NRJWAL48 likes · 12 comments

AquaKids Swim SchoolFacebook Page · BangsarMessage

AquaKids Swim SchoolTypically replies instantly

Tue 9:41 pm

Hi, I can't swim at all. Do you have adult classes on Saturday?

Yes. Adult Beginner has places on Saturday at 9:00 am and 10:30 am. RM 180 for 4 lessons. Which suits you?

10.30 please. Nadia Rahman

Booked: Adult Beginner, Saturdays at 10:30 am with Coach Hafiz, from 17 October. Bring goggles and a towel.

Aa👍

Booked from Messenger Nadia · Adult Beginner · Sat 10:30 amTue 9:42 pm, desk closedRM 180

Reply time

Customers see
how fast you reply.

Facebook can show a reply-time line on your Page, so customers know what to expect before they write.

AquaKids Swim School

Typically replies within a dayTypically replies instantly

With Watson

Replied in 5 seconds · booked by 9:42 pm

When someone's free

Replied 8:20 am · 10 h 39 min later

9 pm12 am3 am6 am9 am

With Watson9:41 pm

Replied 5 seconds after the message

When someone's free8:20 am

Replied 10 h 39 min after the message

The next morning

Overnight messages,
already handled.

Your team starts with the chats that need a person.

Inbox MessengerWed 8:00 am

All 8Needs a person 1Mine

LWLim Wei JieCan I get back the 2 lessons we missed?Needs a person11:58 pm

NRNadia RahmanBooked: Adult Beginner, Sat 10:30 amBooked9:42 pm

APArjun PillaiBooked: private lesson, Sun 9:00 am, Coach MeiBooked10:15 pm

SASiti AminahYa, kolam kami dipanaskan sepanjang tahun.Answered10:52 pm

JWJenny WongBooked: 2 places, Stroke Improvement, Sat 9:00 amBooked11:20 pm

FIFarid IsmailMoved: lesson to Sun 11:00 amMoved6:14 am

GTGrace TanPrivate lessons are RM 75 for 45 minutes.Answered6:40 am

HZHakim ZulkifliBooked: trial lesson, Sat 9:00 amBooked7:22 am

chats overnight

booked or moved

for the desk

The 24-hour rule

Messenger's
24-hour window.

A business can reply for 24 hours after the customer's last message. Front Desk shows the time left in the reply box.

Inside the day

NRNadia RahmanMessengerWed 9:10 am

Booked: Adult Beginner, Saturdays at 10:30 am with Coach Hafiz.

Thanks! Do I need my own float?

No need, we have floats and kickboards. Just goggles and a towel. See you Saturday. Hafiz

Reply to Nadia11 h 29 m left

A week later

GTGrace TanMessengerWed, a week on

Do you do private lessons?

Yes. Private lessons are RM 75 for 45 minutes, with Coach Mei or Coach Hafiz.

Grace's 24-hour window has closed. You can reply once Grace writes again.

The customer

One customer,
one record.

Every new chat creates a customer record. If the same person is already on WhatsApp, Front Desk suggests merging the two and your team confirms.

It all sits in customer records, and your team replies from the team inbox, beside Instagram.

Customers / Possible duplicatesSame name

Is this the same person?

Messenger

NRNadia Rahman

First message: Tue 9:41 pm
Booked: Sat 10:30 am

NRNadia R.

Phone: +60 12-417 2290
Visits: 4 last year

One customer: chats, visits and the bookingNot the same

Messenger questions

Anything else? Message us on WhatsApp.

Do I need a separate Messenger account?: No. You connect the Facebook Page your customers already message, by signing in with Facebook from Front Desk.
Will it reply to comments on my posts?: No. Front Desk answers messages to your Page. Comments stay with you on Facebook.
Can I still reply from Meta Business Suite?: Yes. Replies sent there are saved in the Front Desk inbox too, so the whole chat is in one place.
Why can't we send a reminder a week later?: Messenger lets a business send messages for 24 hours after the customer's last one. A reminder days away only arrives if they wrote in the last day.
What can Watson do in a Messenger chat?: The same as on WhatsApp: answer, check the diary, book, move and cancel, and hand the chat to your team.
Which plan includes Messenger?: Both. Messenger, Instagram and WhatsApp come with RM 299 and RM 499 a month per location.

Answer every
Messenger chat.

Connect your Facebook Page from Front Desk in a few minutes. Try it free for 7 days, then from RM 299 a month per location.

Get started for free WhatsApp us

Facebook messages, answered and booked.

Customers see how fast you reply.

Overnight messages, already handled.

Messenger's 24-hour window.

One customer, one record.