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Post at 8.
Booked by 9.

Watson answers every DM your posts bring in, within seconds, from your prices and your diary. It books the ones who are ready and passes the rest to your team.

Get started for freeSee the evening

Both plans, from RM 299 a month per location

LLlashlab.klBangsar, Kuala Lumpur

New this week

Wispy
Hybrid.

Two hours with Ain or MeiRM 150

412 likes

lashlab.kl The new set is here. DM us to book.

Today, 8:00 pm

NAnurul.aina replied to your story8:03 pm
Quoted RM 150 in 4s
JTjess.tan_ sent a photo8:06 pm
Booked Sat 3 pm with Ain
FHfarah.hz sent a voice message8:11 pm
Booked Sun 10 am with Mei

8:00 to 9:12 pm

23 DMs

8 booked13 answered2 for Ain

That evening at Lash Lab

Twenty-three DMs. None left on read.

Text, photos, voice notes and story replies. Each one answered, most of them booked.

NAnurul.aina8:03 pm
Replied to your story

hybrid how much? 😍

Quoted RM 150, 4 seconds later
JTjess.tan_8:06 pm
Photo

can do like this?

Matched to Wispy Hybrid. Sat 3 pm, Ain
FHfarah.hz8:11 pm

0:14

Listened, replied in Malay. Sun 10 am, Mei
SRsyazwani.r8:15 pm
Replied to your story

slot this week still got?

Thu 7 pm, Mei
MWmeiling.w8:19 pm

is lash lift ok for sensitive eyes? 我眼睛比较敏感

Offered a free patch test, in Chinese
DYdani.yusof8:24 pm

my lashes fell off after 3 days 😭 can redo free?

Passed to Ain. Watson stopped replying
PKpriya.k8:37 pm
Photo

this one natural enough for wedding?

Suggested Classic, RM 120, and a trial
HLhana.lim8:52 pm

parking near your shop?

Sent the parking tip from your notes
ZMzaraa_m9:12 pm

ok sat 11am pls. Zara

Sat 11 am, Ain

Jess, 8:06 pm

Open one up.

A photo and a voice note in, a booking out, in under a minute.

LLLash Lab KLlashlab.kl

Thu 8:06 pm

Photo

can do like this?

1

0:09

2
LL

That's our Wispy Hybrid: RM 150, about two hours. Ain is free on Saturday at 3:00 pm or 4:30 pm. Which suits you?

3

3pm pls. Jess Tan

LL

Booked: Wispy Hybrid with Ain, Saturday at 3:00 pm. Come with clean lashes and no mascara. See you at Lash Lab.

4
Seen
1Looked at the photoMatched it to Wispy Hybrid on your price list.
2Listened to the voice noteSaturday, any time after 2 pm.
3Checked Ain's SaturdayOnly times with two free hours.
4Booked itIn the diary and in Jess's record.

The 24-hour rule

One day to reply.
Watson takes seconds.

  • Inside the dayReplies, bookings, confirmations and reminders.
  • After itNothing can be sent, by Watson or your team.
  • She writes againThe day starts over.

Meta's rule, for every business. A reminder for a booking days away only reaches Instagram if the customer wrote in the last day.

Shutuntil Jess writes again
  1. Thu 8:08 pmJess books. Watson confirms.
  2. Fri 10:08 amAin answers her question
  3. Fri 3:00 pmSaturday's reminder goes
  4. Fri 8:08 pmThe window shuts
Connections/Channels
WhatsApp+60 12-388 0150Connected
Instagram@lashlab.klConnected
Watson answers
MessengerLash Lab KLConnected
Messages arrive in the Inbox.

Setting it up

Connect it yourself.
Switch Watson on.

Sign in with Instagram from Front Desk. Nothing changes for your followers.

Business or creator accountNo Facebook Page neededReplies from the app land in the inbox

DMs sit in the same team inbox as WhatsApp and Messenger, and Watson books into one diary.

Instagram questions

Anything else? Message us on WhatsApp.
Will customers know it's Watson?
Watson replies as your business, in your DMs. You decide what it knows, and your team can step into any chat.
Can Watson see my posts and stories?
It reads what customers write, the photos they send and their voice notes. It doesn't see the story a reply points at, so it answers what they asked.
Does it reply to comments?
No. Front Desk answers DMs. Comments stay with you in Instagram.
Why can't we message someone from last week?
Instagram allows a business to send messages for 24 hours after the customer's last one. After that, nobody can until they write again.
Is Instagram and WhatsApp one customer?
Each channel starts its own record. When two look like the same person, Front Desk suggests a merge and your team confirms.
Which plan includes Instagram?
Both. Instagram, WhatsApp and Messenger come with RM 299 and RM 499 a month per location.

Let your posts fill the diary.

Connect Instagram from Front Desk in a few minutes. Try it free for 7 days, then from RM 299 a month per location.

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